FREE
FUNERAL
PRE-PLANNING
GUIDE
Understandably not many people know what to do when someone dies. What you do depends on how and where a person dies. Whatever the circumstances at the time of death, it is important that you contact us as soon as possible. This will allow us to assist where possible and begin the funeral arrangements.
When Someone Dies at a Hospital
or Nursing Home
In this instance the Director of Nursing or the Nurse in Charge
will help you with what happens in their particular facility.
They will organise the Doctor to issue a death certificate, or
a locum doctor may issue an interim certificate. You will need
to notify them of your choice of Funeral Director, and if at a
nursing home they will notify the Funeral Director to arrange
the transfer of the deceased person to their Funeral Home. Anton
Brown Funerals are available 24 hours a day, 7 Days a week to
undertake this most precious of duties. If the deceased is at
a hospital then the transfer into our care will occur during normal
business hours after a Cause of Death Certificate has been issued.
When Someone Dies at Home
If someone dies at home, and they have been under the regular
care of a doctor for the past three months, the first person you
should contact is the person's doctor. If the death is expected
and they can confirm the cause of death then they will issue a
Medical Cause of Death Certificate. You can then contact us to
arrange the transfer of the deceased person to our funeral home.
If the person has not seen a doctor in the past three months and
the death is unexpected then the Police need to be notified.
When Someone Dies Suddenly
If the death is sudden or the result of an accident and
the cause of death is not confirmed then the doctor will need
to notify the Police. The Ambulance Service may do this if they
have attended at the place of death. It is important that the
body not be moved or disturbed until Police have finished their
initial investigations. The Police will notify the government
appointed undertaker to transfer the deceased to the State Mortuary.
In Brisbane this is the John Tonge Centre near the QEII Hospital
at Coopers Plains. At this point the deceased person is under
the care of the Coroner.
The Coroner will then investigate and determine the cause of death.
This may involve a post mortem, and the police will give you details
of counsellors at the State Mortuary that you can contact to discuss
this process further. Once the deceased person has been transferred
to the State Mortuary you can contact us to make funeral arrangements.
We will liaise with the Coroner to ascertain when the person can
be released into our care and when a funeral can take place. You
have the right to contact your funeral director of choice, and
you are under no obligation to use the government appointed undertaker
that transferred the deceased person to the State Mortuary at
the time of death.
When Someone Dies Interstate or Overseas
If a death occurs while travelling, or holidaying at a location
away from home, you should contact us as soon as possible so that
we can make the necessary arrangements to have your loved one
returned home. Depending on where the death occurred this may
be undertaken via air transfer or by road by a specialist mortuary
transfer company. If the deceased person requires transfer overseas,
you may contact us and we will undertake the necessary processes
with the relevant local and overseas government agencies. We will
prepare and process the necessary paperwork on your behalf in
accordance with your requests.
Whatever the circumstances of the death, you are required to contact a funeral director as soon as possible to discuss arrangements for the funeral. The professional staff at Anton Brown Funerals are available 24 hours a day, 7 days a week to assist you at this time.